Refund policy

:root { --ng-bg: #FBF7F0; --ng-ink: #2A251E; --ng-muted: #6E675B; --ng-line: #E6DCC9; --ng-glow: #E7A94C; --ng-card-bg: #FFFFFF; } * { box-sizing: border-box; } body { margin: 0; background: var(--ng-bg); color: var(--ng-ink); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "Work Sans", sans-serif; line-height: 1.7; padding: 0 1.25rem; } .ng-policy { max-width: 760px; margin: 0 auto; padding: 4rem 0 6rem; } .ng-policy__eyebrow { font-size: 0.85rem; color: var(--ng-muted); margin: 0 0 0.5rem; } .ng-policy h1 { font-family: Georgia, "Fraunces", "Times New Roman", serif; font-weight: 600; font-size: 2.1rem; margin: 0 0 0.35rem; letter-spacing: -0.01em; } .ng-policy__updated { font-size: 0.88rem; color: var(--ng-muted); margin: 0 0 2.5rem; } .ng-policy__intro { font-size: 1.02rem; color: var(--ng-ink); margin: 0 0 2.75rem; } .ng-policy h2 { font-family: Georgia, "Fraunces", "Times New Roman", serif; font-weight: 600; font-size: 1.25rem; margin: 2.6rem 0 0.9rem; padding-top: 1.6rem; border-top: 1px solid var(--ng-line); } .ng-policy h2:first-of-type { border-top: none; padding-top: 0; margin-top: 0; } .ng-policy p { margin: 0 0 1rem; font-size: 0.98rem; } .ng-policy strong { color: var(--ng-ink); } .ng-policy ul { margin: 0 0 1rem; padding-left: 1.3rem; } .ng-policy li { margin-bottom: 0.4rem; font-size: 0.98rem; } .ng-policy__note { background: var(--ng-card-bg); border: 1px solid var(--ng-line); border-radius: 10px; padding: 1rem 1.25rem; font-size: 0.92rem; color: var(--ng-muted); margin: 1.25rem 0; } .ng-policy__contact { background: var(--ng-card-bg); border-radius: 14px; padding: 1.75rem 1.75rem; margin-top: 0.5rem; border: 1px solid var(--ng-line); } .ng-policy__contact p { margin: 0.15rem 0; } .ng-policy__contact strong { display: block; font-size: 1.05rem; margin-bottom: 0.5rem; } .ng-policy__contact a { color: var(--ng-ink); text-decoration: underline; text-decoration-color: var(--ng-glow); text-underline-offset: 3px; } @media (max-width: 560px) { .ng-policy { padding: 2.75rem 0 4rem; } .ng-policy h1 { font-size: 1.7rem; } }

Last Updated: September 23, 2026

At Nestoglow, we want you to feel confident when shopping with us. If your order arrives damaged, defective, incorrect, or you simply decide that a product isn't right for you, we're here to help.

Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be in its original condition and should be unused, uninstalled, and in its original packaging where reasonably possible.

Free Returns

We offer free returns on all eligible orders within 30 days of delivery. You will not be charged for return shipping.

How to Request a Return

To request a return, please email: support@nestoglow.com

Please include:

• Your order number
• The reason for the return
• Photos of the product, if applicable

We'll review your request and provide the return instructions if your return is eligible.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@nestoglow.com.

Please include your order number and clear photos of the product and packaging.

After reviewing the issue, we may provide a replacement or refund at no additional cost to you.

Change-of-Mind Returns

If you simply change your mind or the product is not what you expected, you may request a return within 30 days of delivery, provided the item is unused, uninstalled, and in its original condition. Return shipping is free, as described above.

Restocking Fee

Nestoglow does not charge a restocking fee for eligible returns.

Refunds

Once your returned item is received and inspected, we will process your refund within 10 business days.

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Exchanges

Yes — we accept exchanges within the same 30-day window described above, for a different size, color, or variant of the same product, subject to availability.

To request an exchange, email support@nestoglow.com with your order number and the variant you'd like instead. The item being exchanged must be unused, uninstalled, and in its original packaging, just like a standard return.

If the item you'd like is unavailable, or you'd prefer a different product entirely, you're welcome to return the original item for a refund and place a new order instead.

Non-Returnable Items

Products that have been used, installed, modified, damaged after delivery, or returned without their required components may not be eligible for a refund.

Items that are not in their original condition due to customer use or installation may also be excluded from return eligibility.

Questions About Your Return?

If you have any questions about returns or refunds, contact us: