FAQ

What does Nestoglow sell?

Nestoglow is an online home decor store offering decorative and practical lighting products for indoor and outdoor spaces.

Our collection may include wall lights, solar lights, LED lighting, cabinet lights, night lights, and other decorative lighting products.

Where does Nestoglow ship?

We currently ship orders to customers within the United States.

What shipping options do you offer?

We currently offer two shipping options:

Standard Shipping: FREE — estimated delivery 7–12 business days

Express Shipping: $9.99 — estimated delivery 5–7 business days

Delivery times are estimates and may vary due to carrier operations, holidays, weather, destination, or other circumstances outside our control.

How long does it take to process my order?

Orders are typically processed within 1–3 business days.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Will I receive tracking information?

Yes. Once your order has shipped, we will send tracking information by email when tracking is available.

Please allow 24–48 hours for tracking information to become active after shipment.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

We may be able to update the address if your order has not yet shipped. Once an order has shipped, we may not be able to make changes.

What should I do if my order arrives damaged?

If your item arrives damaged, please contact us at support@nestoglow.com with your order number and clear photos of the item and packaging.

We'll review the issue and may provide a replacement or refund as appropriate.

What if I receive the wrong or defective item?

If you receive an incorrect or defective item, please contact us at support@nestoglow.com with your order number and clear photos of the product and packaging.

We'll review the issue and help provide an appropriate resolution in accordance with our Return & Refund Policy.

Can I return an item?

Yes. Eligible items can be returned within 30 days of delivery.

Items should be unused, uninstalled, and in their original condition and packaging where reasonably possible.

Please contact support@nestoglow.com before sending an item back.

Is return shipping free?

Yes. Nestoglow offers free returns on eligible returns within 30 days of delivery. You will not be charged for return shipping.

For damaged, defective, or incorrect items, please contact us before returning the item so we can review the issue and provide return instructions.

Do you charge a restocking fee?

No. Nestoglow does not charge a restocking fee for eligible returns.

How long does it take to receive a refund?

Once your returned item is received and inspected, Nestoglow will process an approved refund within 10 business days.

After the refund is issued, your bank or payment provider may require additional time to process and post the refund to your account.

How are refunds issued?

Approved refunds are issued to the original payment method used for the order.

Do you offer exchanges?

Yes. Nestoglow accepts eligible exchanges within the same 30-day return window, subject to availability.

Exchanges may be requested for a different size, color, or variant of the same product.

To request an exchange, contact support@nestoglow.com with your order number and the variant you would like instead.

If the requested item is unavailable, you may return the original item for a refund and place a new order instead.

Are all products eligible for return?

Not necessarily. Products that have been used, installed, modified, damaged after delivery, or returned without required components may not be eligible for a refund.

Items that are not in their original condition due to customer use or installation may also be excluded from return eligibility.

Please contact us before returning an item so we can confirm eligibility and provide the appropriate return instructions.

What should I do if I receive an item that is not what I expected?

If the product is not what you expected, you may request an eligible return within 30 days of delivery, provided the item meets the return conditions in our Return & Refund Policy.

How can I contact Nestoglow?

You can contact us with questions about orders, products, shipping, returns, refunds, or general support.

Email: support@nestoglow.com
Phone: +1 (978) 272-9761

Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed